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工单系统的简化工作流程

2025-03-16 07:24:02

推荐回答（1个）

回答1：

一个优秀的工单系统需要有自定义的商业规则来满足各行各业的企业流程，同时简化工作流程，提升服务效率。
Triggers （触发器）基于事件的商业规则。
Automations （自动化）基于时间的商业规则
Views （查看分类视图）工单筛选列表
Macros (Canned response 预设回复模板) 工单预设回应模板

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