推荐回答(2个)
国航退票规定
一.一般规定:
1.销售单位应严格遵守价格与舱位对应的原则,不得以低价格销售高舱位,如有违规,一 经查
出,销售单位除补齐舱位差额外,还必须赔偿双
倍差额.
2.凡需收取改期费\变更费或票价差额的客票,目前暂由国航直属售票部门办理,在无国 航直
属售票部门的地区由国航授权委托的指定代理人
办理.销售单位必须使用<<国内航线误机\退票\变更收费单>>收取相关费用. 3.来回程\联
程航班子舱位可混合使用,使用条件按照相应的舱位等级执行. 4.凡本条件规定的按照规
定执行,未作规定的按照<<国航旅客\行李国内运输总条件>>执行.
5.销售单位出售明折明扣票价客票时,必须事先向旅客说明相关使用条件,避免发生投诉.
二.适用范围:
适用于由国航承运的使用国航国内运输客票(包括使用"999"确认的BSP客票)填开的国内航线
散客和团体运输,与国航签有子舱位销售协议的航空公司销售的国航国内航线运输 及非国航
实际承运的代号共享航班.
三.票价
各舱位价格为明折明扣,一律填开实付票价,金额以人民币十元为单位,具体价格以电脑 中公
布的票价为准.
四.定座和出票:
1.定座:Q舱(含)以上客票可预先定座,Q舱以下客票随订随售.
2.出票时限:最迟于航班起飞前72小时出票.
3.OPEN客票:K舱(含)以上票价及儿童\婴儿\革命伤残军人和因公致残人民警察票价,回 程允
许填开OPEN客票;L舱(含)以下票价不允许填开OPEN客票. 五.客票有效期
除票价另有规定外,客票有效期自旅行之日起,一年内运输有效;如果客票全部未使用,则从填
开客票之日起,一年内运输有效.
六.自愿变更:
改期费\子舱位变更及升舱差额均按客票票面价计算.
1.变更承运人(签转):
正常票价及儿童\婴儿\革命伤残军人和因公致残人民警察票价客票允许自愿变更承运人,其
他明折明扣票价客票不得自愿变更承运人.
2.变更航班\日期:
1)使用正常票价及儿童\婴儿\革命伤残军人和因公致残人民警察票价的客票,客票有效 期内
免费更改;
2)B\H\K 舱票价客票,允许免费更改一次,再次更改每次收取5%的改期费; 3)L\M\N\Q舱票价客票,允许免费更改一次,再次更改每次收取10%的改期费; 4)T\X\U\E舱
票价客票,每次更改收取20%的改期费.
3.变更子舱位(不改变舱位等级)
1)允许高舱位改低舱位,但差额不退.
2)低舱位改高舱位,补收实际舱位差额.
3)如客票改期与低舱位改高舱位同时进行,则比较取其高者收取.
4.提高舱位等级(升舱)
1)按照票面价格与变更后适用舱位票价的差价收取差额.
2)如客票改期与低舱位改高舱位同时进行,则比较取其高者收取.
七.退票费:
退票费按票面价格计算.
散客退票规定:
使用头等舱\公务舱及儿童\婴儿\革命伤残军人和因公致残人民警察票价的客票,不收取退票
费;
Y舱票价客票,收取5%的退票费;
B\H\K 舱票价客票,收取10%的退票费 ;
L\M\N\Q 舱票价客票,收取20%的退票费;
T\X\U\E 舱票价客票,收取50%的退票费.
团体旅客退票规定:
(一)团体旅客自愿退票
团体旅客自愿要求退票,按下列规定收取退票费:
1.在航班规定离站时间72小时(含)以前,收取客票价10%的退票费. 2.在航班规定离站时间
前72小时以内至航班规定离站时间前一日中午12时(含)以前,收取客票价30%的退票费.
3.在航班规定离站时间前一日中午12时以后至航班规定离站时间以前,收取客票价by sickchaochao
这事自己拿主意比较好!!!!!!!!!
全价折票价客票,收取5%的退票费;
9折以下舱票价客票,收取10%的退票费 ;
7折以下 舱票价客票,收取20%的退票费;
5折以下票价客票,收取50%的退票费.
但你买的往返票退得就费劲了 肯定不能合适
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