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116问答网 > 中国银行网银和手机银行里，为何无法通过网银贷款查询查到客户的贷款？

中国银行网银和手机银行里，为何无法通过网银贷款查询查到客户的贷款？

2025-03-26 17:07:17

推荐回答（1个）

回答1：

初步分析有如下几种情况，请您检查：1.客户开通网银使用的身份证同与贷款申请使用的身份证件不同导致；2.客户贷款如已还清，即无法通过网银查询。
以上内容供您参考，最新业务变动请以中行官网公布为准。
如有疑问，欢迎咨询中国银行在线客服或下载使用中国银行手机银行APP咨询、办理相关业务。

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